Returns, Refunds & Exchanges

Clear 30-day returns on eligible non-custom items. If something arrives damaged, incorrect, or faulty, contact us and we’ll sort it properly.

30-Day Returns

Eligible non-custom items can be returned within 30 days of delivery.

Custom Items

Personalised items can only be returned if they arrive damaged or faulty.

Problem Orders

If your order arrives damaged, faulty, or incorrect, contact us with photos

Damaged, Faulty or Incorrect Orders

If your item arrives damaged, faulty, or you have received the wrong item, email us as soon as you can so we can review it properly.

your order number
a short description of the issue
clear photos of the item and packaging

Once we’ve reviewed it, we’ll confirm the next step. That may be a replacement, refund, or another suitable resolution.

How to Start a Return

To request a return, email your order number and the reason for the return.

Email us with your order number and reason for return
Wait for return approval and instructions
Send the item back if approved

Please do not send items back without contacting us first, as unapproved returns may not be accepted

Email Support

What can be returned

To be eligible for a return, your item must meet all of the following conditions:

requested for return within 30 days of delivery
unused in its original condition
include the original packaging where possible

Non-returnable items

We cannot accept returns for the following:

custom or personalised items, unless damaged or faulty
items returned in used condition
items returned incomplete or with missing parts not caused by us
items sent back without return approval
return requests made more than 30 days after delivery

Return postage costs

Customers are responsible for return postage unless the item arrived damaged, is faulty, or we sent the wrong item.

For higher-value returns, we recommend using a tracked service, as we cannot refund items that do not arrive back with us.

Refunds

Once your return has been received and checked, we will confirm whether your refund has been approved.

approved refunds are sent to the original payment method
refunds are processed within 7 days
your bank or card provider may take a little longer to show the funds

Note:

Shipping costs are non-refundable unless the return is due to damage, a fault, or our error.

Partial Refunds

In some cases, only a partial refund may be given if an item is returned:

in a condition that is not original
with parts missing for reasons not caused by us
showing signs of use

If that applies, we will explain the reason clearly before processing anything.

Late or Missing Refunds

If you have been told a refund has been processed but it has not appeared yet:

check your bank or card account again
contact your bank or card provider
if it still has not appeared, email us for help

Exchanges

We do not offer direct exchanges. If you would like a different item, request a return for the original item if it is eligible, wait for approval, and then place a new order.

Gift Returns

If the item was marked as a gift and sent directly to the recipient, we may issue store credit once the return has been received and approved. If the item was purchased by the buyer and shipped to them first, any approved refund goes back to the original payment method.

Need Help?

If you’re unsure whether your item is eligible for return, or you need help with a damaged or incorrect order, email us and we’ll point you in the right direction.